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Service
Support & RMA
Процедура на Японском (на Русском)
If your Gainward product is defective
| 1. | Please read thoroughly through the Limited Warranty section of support policy. |
| 2. | You can request an RMA number with our RMA department by sending us an E-Mail at rma--at--gainward.de. |
| 3. | Write your RMA number in large letters right beside the address label outside of the parcel you are sending. |
| 4. | A copy of the invoice from the Gainward must be included as a purchase proof. |
| 5. | Place the Gainward product in a sufficiently sized, well cushioned, sturdy cardboard box to avoid any damages during transportation |
| 6. | The freight to Gainward is to be paid by the customer. |
| 7. | Returned products without a valid RMA-number and/or with insufficient paid freight costs will not be accepted by Gainward. |
| 8. | If the product return is not defect/broken we will charge the customer investigative fee, therefore - please test the product properly before returning it to us. |
| 9. | Your RMA-number is valid for 30 days. |
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